Training & Capacity Building
We build the human and institutional capacity to govern and use technology responsibly
Technology changes quickly. Organisations need people who can understand what technology can do, recognise where it can fail, understand their responsibilities and make sound decisions when the answer is unclear.
Building capability
We help organisations build the knowledge, judgement and practical capability needed to use technology responsibly while protecting human dignity, rights, accountability and the public interest.
Technology affects people. Our programmes therefore connect technical understanding with the human, organisational and institutional responsibilities that accompany its use.
Training that builds capability
Our programmes are designed around the situations organisations actually face as AI, cybersecurity, data and digital technologies become part of everyday work.
AI Literacy & Responsible Use
Understand AI, use it with confidence, and know when human judgement needs to take over.
This course introduces participants to generative AI and emerging AI systems, with a practical focus on how these tools work, what they are useful for and where they can produce unreliable or misleading outputs. Participants learn how to work with AI responsibly, protect sensitive information, verify outputs and recognise situations where human review is essential.
Course topics
- Generative AI and emerging AI systems
- AI capabilities and limitations
- Hallucinations and verification
- Confidential and personal information
- Human oversight
- Bias and discrimination
- Automated decision-making
- Third-party AI
AI Governance in Practice
Move from experimenting with AI to governing its use with clear responsibilities and controls.
This course takes participants through the practical elements of AI governance. It examines how organisations identify and record AI use, allocate responsibility, assess risk, establish human oversight and determine when an AI application requires escalation or further review. Participants work through governance questions that arise in procurement, implementation and everyday use.
Course topics
- Governance structures
- Roles and responsibilities
- AI inventories
- Risk-based approaches
- High-impact use cases
- Human oversight
- AI procurement
- Impact assessment
- Escalation and incident response
- Board reporting
Cybersecurity & Organisational Resilience
Build the everyday knowledge and habits that help organisations withstand cyber risk.
This course gives participants a practical grounding in cybersecurity and the role that people play in organisational resilience. Participants explore common cyber threats, how attacks exploit human behaviour, how information and devices should be protected, and what to do when suspicious activity or a security incident occurs.
Course topics
- Cybersecurity fundamentals
- Human behaviour and cyber risk
- Phishing and social engineering
- Information and device security
- Authentication and access
- Third-party risk
- Incident awareness
- Organisational resilience
Data, Digital Rights & Responsible Technology
Understand how technology decisions affect people, their information and their rights.
This course explores the relationship between data, digital technologies and the people affected by them. Participants examine privacy and data protection, human dignity, fairness, discrimination and the rights of people subject to technology-enabled decisions. The course also considers how individuals can understand, question and challenge decisions that affect them.
Course topics
- Data protection and privacy
- Personal information
- Digital rights
- Human-centred technology
- Human dignity
- Fairness and discrimination
- Automated decision-making
- Rights and avenues for challenge
- Societal impact
Technology Governance for Leaders
Develop the confidence to ask better questions about technology, risk and organisational responsibility.
This course is designed for leaders who make or oversee technology decisions without needing to become technologists themselves. Participants learn how to interrogate technology proposals, understand material risks, question assumptions, evaluate governance arrangements and exercise meaningful oversight of AI, cybersecurity, data and technology investments.
Course topics
- Technology governance
- AI governance
- Cybersecurity oversight
- Technology risk
- Data governance
- Technology investment
- Third-party technology
- Accountability and decision rights
- Questions leaders should ask
AI, Cybersecurity & Technology for Public Institutions
Understand how technology can support public services while strengthening accountability and public trust.
This course examines the use of AI, digital systems, data and connected technologies in public institutions. Participants explore the opportunities and governance challenges that arise when technology is used to deliver services or support decisions, including cybersecurity, transparency, human oversight, accountability and the protection of people affected by public-sector systems.
Course topics
- AI in public services
- Digital transformation
- AI governance
- Cybersecurity and resilience
- Data governance
- Automated decision-making
- Transparency and explainability
- Human oversight
- Public accountability
- Technology and public trust
Institutional Capacity Building
Turn individual learning into capability that can be sustained inside the organisation.
This course takes a longer-term view of organisational learning. Participants consider how technology knowledge can be embedded through internal programmes, role-specific learning, training-of-trainers approaches and continuing development. The programme can be used to build an internal capability pathway that develops as technology, risks and organisational responsibilities evolve.
Programme options
- Training-of-trainers programmes
- Internal AI literacy programmes
- Cybersecurity awareness programmes
- Technology governance pathways
- Role-specific training
- Leadership programmes
- Continuing professional development
- Capability assessments
- Skills development programmes
Sector-Specific Programmes
Learn how technology changes the risks, responsibilities and decisions within your particular sector.
These programmes take the core principles of responsible technology use into a specific professional or institutional setting. Participants work through sector-relevant examples and consider how AI, cybersecurity, data and digital systems affect the people, decisions and responsibilities within their field.
Applications
- Healthcare
- Financial services
- Education
- Justice
- Public services
- Professional services
Beyond once-off training
Capability that stays
with the organisation.
Some organisations need more than a once-off programme. They need the ability to continue developing knowledge as technologies, risks and responsibilities evolve.
We can develop training materials, internal guidance, learning pathways, assessment tools and knowledge-transfer mechanisms to support continued capability development.
The right depth
for your context.
Different situations require different levels of depth. Programmes can be delivered as focused briefings, practical workshops, role-specific learning or longer-term capacity-building programmes.
Executive Briefings
Focused sessions for leaders who need to understand an emerging issue quickly and confidently.
Practical Workshops
Interactive sessions using real organisational situations, discussion and applied exercises.
Role-Specific Programmes
Training designed around the responsibilities of boards, executives, managers and professional functions.
Organisation-Wide Programmes
Structured programmes that establish a shared baseline of understanding across the organisation.
Capacity-Building Programmes
Longer-term programmes designed to develop internal skills, knowledge and institutional capability.
Train-the-Trainer
Building internal capacity to continue delivering technology literacy, awareness and responsible-use programmes.
Our approach
Practical.
Contextual.
Human-centred.
Technology training should leave people more capable, not simply more informed.
We use real organisational situations, practical exercises, discussion and applied examples to help participants understand what technology means for their actual work.
The aim is to give people enough understanding to act with greater confidence, recognise when something requires further consideration and know where responsibility lies.
What participants take away.
Our programmes are designed to produce practical use and governance capability.
Our Workflow
Start a conversation
Understand the issue, the people involved and what the organisation needs to achieve.
→Assess your needs
Identify existing knowledge, capability gaps, roles and practical requirements.
→Design your programme
Develop the appropriate content, depth, audience and delivery format.
→Deliver and develop
Deliver practical learning designed around the organisation's actual environment.
→Continue building capability
Support internal learning, knowledge transfer and longer-term capability development where required.
Training & Capacity Building
Technology is changing the work. Give your people the understanding to navigate it.
Training should leave people clearer about what they can do, what they need to question and when they need help.
Tech Governance
Resources
Explore legislation, policy and reports on the governance of Ai, cyber resilience, data, and digital rights. Scoped for South Africa and Africa context.
a law, tech & governance advisory practice, committed to building local conditions for responsible technology.